This Privacy Policy explains how W.H. Brakspear & Sons, trading as Honeycomb Houses (“we”, “us”, “our”), collects, uses and protects personal data when you visit the Honeycomb Houses website at https://www.honeycombhouses.co.uk/ and any related pages or services that link to this Privacy Policy.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
This Privacy Policy applies to personal data collected through the Honeycomb Houses website. It does not cover CCTV or other personal data collected separately at individual venues unless specifically stated.
1. Who we are
For the purposes of data protection law, the data controller is:
W.H. Brakspear & Sons
trading as Honeycomb Houses
The Bull Courtyard
Bell Street
Henley on Thames
Oxfordshire
RG9 2BA
Email: Info@brakspear.co.uk
2. What personal data we collect
Depending on how you use our website, we may collect and process the following categories of personal data.
Contact and enquiry data
If you complete a contact form or otherwise contact us through the website, we may collect:
Booking data
If you make an enquiry or booking through the website for services offered by Honeycomb Houses venues, including bedroom bookings, event bookings, wedding bookings and table bookings, we may collect the information needed to create, manage and respond to that booking, including:
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your name
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email address
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telephone number
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booking details
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dates and times
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party size
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details relevant to your stay, visit or event
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special requests
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any other information reasonably required to administer the booking
Marketing data
If you sign up to receive marketing communications, offers, updates or promotions from us, we may collect:
We only send marketing communications to individuals who have chosen to receive them, and each marketing email includes an unsubscribe option.
Loyalty account data
The website may include access to a customer login area for a limited loyalty scheme. This is operated by a third-party provider, Izone Loyalty. Where you use that area, relevant personal data may also be collected and processed by that provider in accordance with its own privacy information.
Technical and usage data
When you use our website, we may automatically collect certain technical information, including:
3. How we collect your data
We collect personal data:
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when you complete forms on our website
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when you contact us by email, phone or through the website
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when you make a booking enquiry or request
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when you sign up for marketing communications
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when you use any customer login or loyalty features
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through cookies, analytics tools and similar technologies
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when you click through to third-party booking, ordering or related platforms
4. How we use your personal data
We use personal data to:
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respond to your enquiries and requests
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manage bookings and booking-related communications
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send marketing communications where you have opted in
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tailor offers and communications where appropriate
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operate, maintain and improve our website
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analyse website usage and performance
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protect our website and systems
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comply with legal and regulatory obligations
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establish, exercise or defend legal claims where necessary
5. Lawful bases for processing
Under data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on the following.
Consent
We rely on consent where:
You may withdraw your consent at any time.
Contract
We process personal data where necessary to take steps at your request before entering into a contract, or to perform a contract with you, for example in relation to a booking, stay, event or hospitality service.
Legitimate interests
We may process personal data where necessary for our legitimate interests, including:
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responding to enquiries
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managing bookings and customer service
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administering and improving our website
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understanding customer engagement
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maintaining website security
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operating our business efficiently
Where we rely on legitimate interests, we consider and balance your rights and interests.
Legal obligation
We may process personal data where necessary to comply with a legal or regulatory obligation.
6. Marketing
We only send direct marketing communications where you have opted in, where consent is required by law.
You can unsubscribe or opt out at any time by:
Opting out of marketing communications will not affect service messages relating to an enquiry, booking or stay.
7. Third-party booking, ordering and related platforms
Our website may link to or integrate with third-party platforms to support bookings, ordering or related customer services. These may include:
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Collins
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RezControl
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We do not take payments directly through the website where services are completed on third-party platforms.
If you proceed to a third-party platform, that provider may collect and process your personal data in accordance with its own privacy policy and terms. We recommend that you review those third-party notices before submitting your information.
8. Other third-party providers
We may share personal data with trusted service providers who support the operation of our website and services, including:
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Airship for marketing and customer communications
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Google Analytics for website analytics
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Google Maps for map and location features
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Izone Loyalty for loyalty login functionality
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social media platforms such as Facebook, Instagram and LinkedIn
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website hosting, IT support and related technical service providers
Where third parties process personal data on our behalf, we require them to do so securely and in accordance with applicable data protection law.
9. Cookies and similar technologies
Our website uses cookies and similar technologies, including web beacons and tracking pixels, to help operate the site, improve your experience, understand how visitors use the website, and support analytics and marketing activity.
These may include:
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strictly necessary cookies
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analytics cookies
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functionality or personalisation cookies
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advertising or third-party cookies
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security and site management cookies
Some cookies are essential for the website to function. Others are optional and are used only where you provide consent.
You can manage your cookie preferences through our cookie banner and your browser settings.
For more detailed information, please see our Cookie Policy.
10. Analytics and website optimisation
We use tools such as Google Analytics to understand how visitors use our website and to improve website performance, content and usability.
Analytics and related technologies may collect information such as:
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pages visited
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time spent on the website
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navigation behaviour
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browser and device information
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general location information derived from IP data
Where required by law, non-essential analytics technologies are used only with your consent.
11. International transfers
Some of our third-party providers may process personal data outside the UK. Where this happens, we will ensure appropriate safeguards are in place to protect your personal data, such as:
12. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, regulatory, tax, accounting and complaint-handling purposes.
Retention periods may vary depending on the type of enquiry, booking, communication or service involved. In general, we may retain data:
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for as long as necessary to manage your enquiry or booking
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for as long as you remain subscribed to marketing communications, unless you opt out sooner
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for a reasonable period afterwards where needed for record-keeping, legal or administrative purposes
When personal data is no longer required, we will securely delete it or anonymise it.
13. Children
Our website and its forms are intended for adults only. We do not knowingly collect personal data from children through the website.
If you believe a child has submitted personal data through our website, please contact us so that we can investigate and take appropriate action.
14. Your rights
Under data protection law, you may have the right to:
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request access to your personal data
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request correction of inaccurate or incomplete data
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request erasure of your personal data
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request restriction of processing
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object to processing in certain circumstances
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withdraw consent where processing is based on consent
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request transfer of your personal data in certain circumstances
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lodge a complaint with the Information Commissioner’s Office
To exercise any of these rights, please contact us at Info@brakspear.co.uk.
15. Complaints
If you have concerns about how we use your personal data, please contact us first and we will try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO).
16. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can ever be completely secure, and we cannot guarantee absolute security.
17. Third-party links
Our website may contain links to third-party websites, booking engines, ordering systems, loyalty portals and social media platforms. If you follow a link to any external site, that site will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.
18. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, technology, or the way we use personal data.
Any changes will be posted on this page and will take effect when published.
19. Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact:
W.H. Brakspear & Sons
trading as Honeycomb Houses
The Bull Courtyard
Bell Street
Henley on Thames
Oxfordshire
RG9 2BA
Email: Info@brakspear.co.uk
